ACB365 Privacy Policy — Your data is our responsibility

Acb365 (hereinafter referred to as "we", "the Platform", or "acb365") is a trusted online gaming platform in Bangladesh. This Privacy Policy Informs you of what types of information we collect while you use the acb365 platform, why we collect it, how we store it, and the purposes for which it is used.

By registering with or using acb365, you agree to this Privacy Policy. If you have any objection to any part of this policy, please refrain from using the platform and contact our support team.

Acb365 collects only the information needed to deliver a safe and effective service. We gather two types of data — what you provide directly, and what is generated automatically as you use the platform.

Information provided directly by you:

• Name, date of birth, and nationality (collected at registration)
• Mobile number and email address
• National ID or passport number (for KYC verification)
• Banking or mobile wallet details (for transactions)
• Information shared with our support team via chat

Automatically collected information:

• IP address and device type
• Browser and operating system information
• Time spent on the platform and pages visited
• Login time, transaction history, and gaming activity
• Cookie and session data (see Cookie Policy for details)

Acb365 uses collected data solely for specific and legitimate purposes. Your information is never used in any way that would violate this Privacy Policy.

• Delivering and operating acb365's services
• Account verification and identity confirmation
• Processing transactions and ensuring financial security
• Providing customer support and resolving complaints
• Play patterns are monitored to ensure responsible gaming
• Improving platform quality and introducing new features
• Sending relevant promotions and bonus offers (subject to your consent)

Acb365 retains your information only for as long as necessary. All data is kept while your account remains active. Even after account closure, certain information may be retained for a specified period to meet legal obligations.

• Account information — up to 5 years after account closure
• Transaction records — up to 7 years in compliance with financial regulations
• Gaming activity logs — up to 2 years
• Support chat records — up to 1 year
• Cookie data — as per expiry (maximum 1 year)

Acb365 never sells or rents your information. However, in limited circumstances, certain data may be shared with trusted partners — always under strict confidentiality agreements.

When Information May Be Shared:

• Payment Processor: Mobile banking services such as bKash, Nagad, and Rocket receive only the minimum information required to process transactions
• Game Software Provider: Necessary information is shared to ensure a quality gaming experience
• Legal Authorities: Information may be disclosed to comply with legal obligations arising from valid orders or investigations
• KYC Provider: Third-party verification services are used to confirm your identity
• Fraud Prevention System: We work with security partners to detect suspicious activity

Acb365 uses cookies on its website to enhance your browsing experience and ensure the platform functions properly. Cookies are small text files stored on your device.

Types of cookies used on acb365:

• Essential Cookies: Essential for login sessions and security — this cannot be disabled
• Functional Cookies: Remembers your preferences and settings (language, display)
• Analytics Cookies: Used to analyse platform usage
• Security Cookies: Helps detect fraud and unauthorised access

You can manage cookies at any time through your browser settings. Please note that disabling essential cookies may prevent some acb365 features from working correctly.

Under acb365's Privacy Policy, you have certain fundamental rights over your own data. To exercise these rights, please contact our support team.

• Right to Know: You can find out what information acb365 holds about you
• Right to Rectification: You may request corrections to inaccurate or outdated information
• Right to Erasure: You may request deletion of your information under certain conditions
• Right to Restrict Processing: You may restrict the use of your information to specific purposes
• Right to Portability: You can request a download of your data
• Right to Object: You may opt out of marketing communications

Acb365 is strictly for users aged 18 and above. We never knowingly collect data from minors. If it comes to our attention that a minor's information has been collected, acb365 will immediately close that account and delete all associated data.

The acb365 platform may at times be integrated with third-party game software or services. These third parties have their own privacy policies, and acb365 is not responsible for them.

• Third-party game providers operate under their own privacy policies
• Payment gateway providers maintain their own security standards
• Acb365 works only with trusted and verified partners
• We recommend reading the privacy policy of any third-party service before use

Acb365 regularly monitors third-party activities and reserves the right to terminate any partnership if a discrepancy is identified.

Acb365 employs industry-leading technical and organizational measures to protect your information. Our security team monitors the platform 24 hours a day, 7 days a week.

• SSL/TLS Encryption: All data transfers are protected with 256-bit SSL encryption
• Two-Factor Authentication (2FA): Adds an extra layer of security to your account
• Firewall Protection: An advanced firewall system prevents unauthorized access
• Regular Audits: Systems are regularly tested by third-party security experts
• Data Backup: Regular backups are stored on secure servers
• Staff Training: All staff receive regular training on privacy and data security

Acb365 may update this Privacy Policy as needed — due to new legislation, technological changes, or business reasons. Users will be notified before any significant changes take effect.

• For significant changes, notifications will be sent via email or through the platform
• Continued use of the platform after any changes constitutes acceptance of the updated policy
• The date of the latest update will always be displayed at the top of the page
• Previous versions are available upon request from the support team

If you object to any policy changes, please stop using the platform and submit an account closure request. The acb365 support team will be happy to assist you through the process.

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact the acb365 data protection team. We are always here to help.